The mission of the City of Gray’s Water Department is to provide safe drinking water and reliable public sewerage service to our customers through strong financial management, maintenance of our infrastructure, superior customer service and progressive leadership while meeting the ever-increasing challenges of continual growth and protecting our natural environment. The City of Gray Water Department provides water and sewer, to a limited extent, to residents of the City and in areas of unincorporated Jones County and has a growing customer base of more than 3,300.
The Department is a division of the City government and reports to the Mayor and Council and is an enterprise fund, which means it receives no money from property taxes and must rely on revenues from water and sewer sales to operate. Enterprise Funds are used to account for operations financed and operated in a manner similar to private business. The City of Gray’s intent is that all costs associated with providing water and sewer service to the general public are financed and recovered through water use charges. As important as providing quality customer service, fiscal responsibility and safe reliable product and services, the Department also is responsible for planning for orderly development and growth.
Our offices are located at 109 James Street in Gray, GA. And the office hours are Monday through Friday 8:30 A.m. to 4:30 P.M. If you need to reach us regarding your water bill or payments or to establish a new service, please contact the Gray Water Department at (478) 986-2201.