Billing and Payment Procedures
All water bills are generated and mailed out the last week of each month. Payment is due on or by the 15th of each month. Accounts not paid by the 15th of the month will be subject to a 10% penalty of the delinquent amount.
City of Gray Water Department accepts cash, check or money order. Credit and debit card payments are accepted online. Bank draft is also available.
Payments may be placed in the drop box located in front of City Hall. These payments will be applied to accounts the following business day.
Service disconnected for non-payment of bills will be restored only after bills are paid in full including $35 reconnection fee.
If the Customer’s meter is cut off for non-payment and it remains off and locked for 60 days with no contact to the City of Gray Water Department, the Customer’s account will be finalized and the deposit will be applied to the account. Any remaining balance will be forwarded to the Customer’s address on file. Should the Customer wish to restore service after his or her account has been finalized, a deposit will be required plus payment of any outstanding balance.
In order to set up water service, we will need a completed application, copy of ID and a water deposit is required.
If you are building a new structure and in need of water service, tap/access fees will also apply. Please contact the City of Gray Water Department for information regarding tap/access fees.
Water Account Deposits are as follows:
Residential – $100.00
Commercial – $250.00
Industrial/Institutional – $500.00
Multi-Family – $500.00
*All water deposits are held until the account is closed. When account is closed, the deposit will be applied to any outstanding account balances and the remainder of the deposit will be refunded to the customer.
Discontinuance of Service
In order to discontinue service, the Customer should contact the City of Gray Water Department and provide a forwarding address and contact information. Once the final bill is paid, the Customer’s deposit will be refunded. Water deposit refunds are mailed out the first week of each month.
Any check for water service that is returned due to insufficient funds, closed accounts, etc. shall be subject to a $35.00 handling fee. After 2 occurrences of a returned check, the account will be made a cash only account